{"id":284323,"date":"2020-09-03T16:43:13","date_gmt":"2020-09-03T09:43:13","guid":{"rendered":"https:\/\/quipperhome.wpcomstaging.com\/?p=284323"},"modified":"2021-11-03T22:24:28","modified_gmt":"2021-11-03T15:24:28","slug":"surat-pernyataan-kendala-pada-platform-quipper","status":"publish","type":"post","link":"https:\/\/quipperhome.wpcomstaging.com\/quipper-land\/quipper-info\/surat-pernyataan-kendala-pada-platform-quipper\/","title":{"rendered":"Surat Pernyataan: Laporan Kendala Pada Platform Quipper"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template.jpg\" data-rel=\"penci-gallery-image-content\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-284326\" src=\"https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template.jpg\" alt=\"\" width=\"800\" height=\"533\" srcset=\"https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template.jpg 800w, https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template-768x512.jpg 768w, https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template-585x390.jpg?crop=1 585w, https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template-263x175.jpg?crop=1 263w, https:\/\/quipperhome.wpcomstaging.com\/wp-content\/uploads\/2020\/09\/Blog-Image-Template-300x200.jpg 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Laporan Insiden Quipper Ltd.<br \/>\n<\/span><span style=\"font-weight: 400;\">2 September 2020<br \/>\n<\/span><\/p>\n<p>Surat pernyataan ini adalah untuk menanggapi laporan yang kami terima dari sekolah-sekolah pengguna layanan Quipper, terkait dengan masalah kinerja yang terjadi di <em>platform<\/em> kami pada tanggal 1 dan 2 September 2020.<\/p>\n<p><span style=\"font-weight: 400;\">Pada tanggal 1 dan 2 September lalu, kami menerima laporan dari sekolah-sekolah yang menggunakan layanan Quipper tentang adanya beberapa masalah berikut: (1) siswa tidak menerima tugas yang dikirim oleh guru mereka melalui aplikasi LEARN; (2) guru tidak melihat <em>progress<\/em> yang benar dan jumlah penerima (siswa) yang sesuai di dasbor LINK guru; dan (3) munculnya pesan berkala yang mengindikasikan kesalahan server di seluruh <em>platform<\/em> LINK, LEARN, CREATE, dan Essays. Masalah-masalah ini mengakibatkan terganggunya aktivitas yang sudah dijadwalkan oleh guru dan siswa, termasuk mengirim dan menerima tugas, memeriksa hasil atau laporan, dan mengelola konten yang digunakan untuk kegiatan belajar mengajar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Setelah diselidiki oleh tim internal kami, telah ditemukan penyebab masalah ini, yaitu: (1) sistem kami telah mencapai batas maksimum <\/span><i><span style=\"font-weight: 400;\">traffic <\/span><\/i><span style=\"font-weight: 400;\">yang telah ditetapkan sebelumnya, hal ini khususnya terjadi dikarenakan banyaknya jumlah pengguna yang mengakses pada waktu bersamaan pada jam-jam sibuk, dan (2) masalah kinerja dalam <em>platform<\/em> kami.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tim kami telah mengambil tindakan yang diperlukan untuk menyelesaikan masalah di atas guna memastikan kualitas dan reliabilitas produk kami serta mengakomodir permintaan yang terus meningkat. Kami saat ini sedang bekerja untuk meningkatkan sumber daya kami dan melakukan upaya optimalisasi agar dapat memberikan layanan berkualitas bagi pengguna Quipper yang terus meningkat.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kami memohon maaf atas ketidaknyamanan yang ditimbulkan oleh masalah ini pada sekolah-sekolah yang terdampak. Kami berjanji untuk mengutamakan kepuasan pengguna sebagai prioritas kami. Saat ini Quipper telah mengalokasikan tim secara khusus dan berdedikasi untuk terus meningkatkan pelayanan kami, guna memberikan produk dan layanan terbaik bagi guru dan siswa, terutama dalam masa kenormalan baru ini ketika pembelajaran online semakin penting dan banyak digunakan.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kami sangat berterima kasih kepada sekolah-sekolah yang menggunakan layanan Quipper yang senantiasa terus berkomunikasi untuk melaporkan setiap masalah yang dihadapi saat menggunakan layanan Quipper dan memberikan umpan balik (<\/span><i><span style=\"font-weight: 400;\">feedback<\/span><\/i><span style=\"font-weight: 400;\">) tentang bagaimana kami dapat terus meningkatkan produk dan layanan kami. Upaya kolaboratif antara tim internal dan pengguna Quipper menjadi ekosistem yang saling menguntungkan bagi kami agar dapat membuat dampak yang lebih besar di sektor pendidikan.<\/span><\/p>\n<p>Silakan hubungi Layanan Konsumen kami di nomor 0811 1785 309 atau 0811 9941 637 untuk info lebih lanjut.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Laporan Insiden Quipper Ltd. 2 September 2020 Surat pernyataan ini adalah untuk menanggapi laporan yang kami terima dari sekolah-sekolah pengguna layanan Quipper, terkait dengan&hellip;<\/p>\n","protected":false},"author":156447303,"featured_media":284326,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_crdt_document":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[679384867,679386254],"tags":[],"ppma_author":[679386823],"class_list":["post-284323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quipper-info","category-quipper-land"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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